Our Staff & Community
We believe that sustainable hospitality is local hospitality – that’s why we hire local, buy local, and invest in our community and surroundings.
The Power of Local
From our people to our products, we’re “Monteverde” down to the details
Hiring locally is the backbone of our commitment to the Monteverde Community. Our staff is exclusively Costa Rican, with the majority of our team born and raised within walking distance of the hotel.
We also make a conscious effort to source as many products as we can from as close to home as possible.
Much of our restaurant food comes from just around the corner; our minibars are stocked with only local drinks and snacks; and our art is made by a local women’s cooperative. Our bathroom amenities are made locally too.
Career Paths & Professional Opportunities
Helping our people pursue their goals
For us, that starts with a sense of job security – our salaries are higher than the national average and we employ our staff year-round, never laying them off in low season as is the case with many hotels.
We run cross-training courses and also promote internally whenever possible. We actively seek to create opportunities for professional and personal growth for our staff at Senda.
Tourism for Tomorrow's People Award 2018
International recognition for our dedication to our staff
We are proud members of the Cayuga Collection, recent winners of the prestigious World Travel & Tourism Council’s People Award in the 2018 Tourism for Tomorrow awards.
As a group, our dedication to our staff goes beyond employment – our staff members are as important to us as our guests, and for many of those who stay at Senda, the team is what makes the experience all the more meaningful.
Meet the Senda Family
“Senda is a beautiful cloud forest lodge tucked up in the hills right near town. What immediately stood out to me was the friendliness and competency of the staff – for a brand new property, they made an impressive first impression.”
— Ted, Colorado